Different nail services take different amounts of time, and many customers have a preferred stylist. Bring staff schedules, services and customer history together to make the next appointment easier to arrange.
They break from two directions at once. First, time: a plain polish and a full set with hand-painted art differ by a factor of several. Book both into identically sized slots and Saturday afternoon collapses because the first appointment ran forty minutes over.
Second, people: regulars always ask for the same technician. If the system offers slots from a salon-wide schedule, the customer gets a time that technician is not free, and an admin has to phone and fix it afterwards.
They type the technician's name and only that person's free slots are offered. If they are booked out, the reply says who is free when, rather than simply declining.
Polish, full set, nail art and removal each get their own length, and the system adds turnaround time between appointments on top. So it only offers slots that can genuinely be finished.
Every visit extends the record automatically: services used, regular technician, lifetime spend and points. Nobody has to ask what colour they had last time.
The system learns your salon's own return cycle and tags anyone past it, so the team knows who to message first instead of broadcasting to everyone at once.
2:30am, a message arrives: “is May free tomorrow afternoon? I want a full set.” The system reads May's schedule, subtracts booked appointments and table turnaround, sees that a full set takes two and a half hours, and finds only 2pm and 4:30pm genuinely workable.
The customer takes 2pm; the slot locks that second and a new CRM profile is created automatically. Saturday morning the confirmation goes out again with the salon's location. You open up to a confirmed appointment, not forty unread messages.
Prepare your services, prices, opening hours and staff schedules before setup. The time needed depends on your channels and existing data; our team can help plan the steps for your business.
Yes. They type the name in chat and only that person's free slots are offered. If they are fully booked, the reply says who is free when.
Yes. Each service carries its own duration, and turnaround time between appointments is added on top, so nothing gets booked that cannot be finished.
No. Customer history belongs to the salon, not to an individual. Whoever picks the customer up sees the services they have had and the notes recorded against them.
Yes. Schedules are split by branch and by the technicians in it. Customers choose a branch first and then only see slots that branch can genuinely take.
Connect LINE OA and see how many bookings the first night was losing. Our team handles the first migration of your appointments and customer list.
