Help customers move from questions about services and availability to a booking, while your team focuses on in-person care and conversations that need a human.
Salons that have tried a chatbot and been disappointed were usually disappointed for the same reason: the bot could answer but could not decide. A customer asks whether tomorrow afternoon is free; the bot sends the service menu. The customer asks again; the bot sends the same menu. Eventually the customer types “can I speak to a person”.
The problem is not that the bot's language understanding was too weak. It is that the bot was never connected to the schedule, so no amount of comprehension lets it answer a question about availability. Closing a booking requires knowing three things at once: who is free, how long this service takes, and whether that slot is still open this very second.
Thai, English and the mix of both, including abbreviations and typos. Customers do not have to phrase things a particular way or work through menus in order. They type the way they would to a person.
Prices and services are read from the menu or file you already have, so quotes match what the salon actually charges — and it knows which stylist a given service should go to.
It offers only workable slots, after subtracting existing appointments, breaks and turnaround time. When the customer picks one, the slot is locked that second and a new CRM profile is created automatically.
When a question goes beyond its scope, or a case needs judgement, it hands over to a real admin with a summary of the conversation attached. Nobody has to scroll back and reconstruct it.
Prepare your services, prices, opening hours and staff schedules before setup. The time needed depends on your channels and existing data; our team can help plan the steps for your business.
Either choice is legitimate. Salons that trade on familiarity usually give the assistant the salon's own name and tone. Clinics, and businesses whose customers expect precision, usually have it introduce itself as an automated assistant in the first message.
What you should not do is let customers guess and then feel misled later. Whichever you choose, anything beyond scope is handed to a real person with a summary, so no customer is ever stuck in a loop with no way to reach one.
No. It works with the account your customers have already added. Followers and existing chat history stay exactly as they are.
Yes, immediately. As soon as an admin types, the assistant steps back from that conversation, and picks up again afterwards according to the rules you set.
Prices come from the menu you imported, not from guesswork. When a price changes you edit the service once and every channel quotes the new one. Every conversation is reviewable from the admin screen.
It also runs the chat box on your own website. Both channels write to the same schedule and share one set of customer records.
Connect LINE OA and see how many of last night's messages would have sat unanswered until morning — and how many became real bookings.
