Keep your aesthetic clinic ready for every appointment
Bring practitioner schedules, appointment details and customer records together. Help your team follow up on deposits and prepare for each visit, with staff handling requests that need individual judgment.
A clinic case is often worth several times an ordinary service appointment, which makes the time held for it expensive. When someone does not turn up and says nothing, that window is almost impossible to resell in time.
And the questions people ask before committing tend to be long, and to arrive late at night. Someone still deciding will be messaging several clinics at once, and whoever answers first usually takes the booking.
Common leaks
Messages arriving after closing, answered the next morning
A first-time customer books a high-value case with no deposit taken, then does not come
Double bookings, because the front desk takes appointments somewhere the chat cannot see
Returning customers repeating their history because the notes live somewhere else
How it works
What Zentr protects at the point of booking
Deposits
Slips arrive in chat, attached to the appointment
Customers send the transfer slip in the conversation and the system files it against that appointment, so nobody is scrolling back through a thread when they arrive. Useful for high-value cases and first-time customers.
Reduces
Silent no-shows on cases that cannot be replaced
Confirmation rules
Some work always waits for a human
You decide which cases a person must approve before the appointment is confirmed — high-value work, or first-time customers. Everything else the AI can close on its own through the night.
Auditable
Every booking appears with the conversation it came from
Per-person schedules
Split by practitioner, branch and service
Each person has their own schedule, services carry their own durations, and turnaround between appointments is counted. So only genuinely workable slots are offered.
Locking
Real time; every channel writes to one schedule
Customer history
The clinic's, not tied to one member of staff
Every message and visit extends the record automatically, so whoever picks the customer up can work straight away without making them repeat themselves.
Security
Thai servers, encrypted, role-based access
Scope of the AI
What the AI answers, and what it does not
The AI in Zentr answers chat, checks availability and closes appointments. It is not a tool for medical advice. Anything needing a practitioner's judgement is handed to a real person with a summary of the conversation attached.
This matters more for clinics than for most businesses, because advertising and treatment information are regulated. You also choose whether the assistant introduces itself as automated in the first message, or uses the clinic's own name and tone.
Prices and services come from the menu the clinic imports, not from guesswork. Change a price once and every channel quotes the new one.
Reporting
What lands every Monday morning
Windows that sat empty repeatedly, with offers suggested from the real gaps
Repeat rate, broken down by practitioner
Customers past your clinic's normal return cycle, tagged for the team to reach first
It is a summary of what to act on this week, not a chart to look at.
Questions
Questions people ask about this
Can we really take deposits through chat?
Customers attach the transfer slip in the conversation and the system files it against that appointment, so nobody is searching back through a thread when they arrive.
Does the AI have to close every booking itself?
No. You can require human approval for certain cases — high-value work, or first-time customers — while the AI closes the rest through the night. Every booking appears on the admin screen with the conversation it came from.
Can the AI give treatment advice?
No, by design. It answers chat, checks availability and books appointments. Anything requiring a practitioner's judgement is handed to a real person with a summary.
Where is customer data stored?
On servers in Thailand, encrypted in transit and at rest, with role-based access control. It meets Thailand's PDPA requirements, including deletion on request.
The enquiry that arrives at midnight — who takes it?
Connect LINE OA and see how many cases were waiting until morning. Our team handles the first migration of your appointments and customer list.