A booking needs the right service, duration and therapist. Bring appointments and customer history together so your team can organise the day and prepare for returning guests.
People book a massage at the moment their back hurts, which is usually late at night after work — not at ten in the morning when an admin is at a screen. And whoever messages at that hour is usually messaging several shops at once. First to reply takes the booking.
Worse, massage schedules have almost no give in them. A sixty-minute treatment is sixty minutes; move one appointment and the whole afternoon shifts. A system that offers slots without knowing the therapist already has back-to-back appointments creates more problems than it solves.
Regulars ask for the same person, so slots have to come from that person's schedule rather than a shop-wide one — and the system has to know which treatments each therapist performs.
Rooms need resetting, linens changing, and therapists need a break. The system subtracts that before offering a slot, so nothing gets booked that cannot actually be delivered.
Customers attach the transfer slip in chat and the system keeps it with that appointment — useful for high-value courses and first-time customers, and it cuts silent no-shows.
Every message and every visit extends the record automatically: treatments used, regular therapist, lifetime spend and points. Whoever picks up the customer next can work straight away without asking again.
Friday night, a customer messages at 2am asking whether there is an oil massage slot tomorrow afternoon. The system checks every therapist's schedule, subtracts booked appointments and room turnaround, and offers two genuinely workable times. The customer picks 2pm and the slot locks that second.
Saturday morning, the confirmation goes out again with the shop's location attached. You open up to a confirmed appointment rather than forty unread messages.
Monday morning, the report tells you which windows sat empty repeatedly last week, what your repeat rate was broken down by therapist, and when a promotion would actually pay — based on the real gaps, not a guess.
It is built for businesses whose revenue is tied to a team's appointment book: Thai massage shops, day spas, foot massage shops, and anywhere selling multi-session courses.
If you have one therapist and appointments never clash, this is more than you need. From about three therapists up — or with regulars who ask for a specific person, or more than one branch — the problems it solves start paying for it immediately.
Yes. Customers can ask for their regular therapist in the conversation, and only that person's free slots are offered. If they are fully booked, alternatives are offered along with who is free when.
No. Customer history belongs to the shop, not to an individual therapist. Whoever picks the customer up sees the treatments they have had and the notes recorded against them.
Customers attach the transfer slip in the conversation and the system files it against that appointment, so nobody is searching back through a thread when they arrive.
On servers in Thailand, encrypted in transit and at rest, with role-based access control. It meets Thailand's PDPA requirements, including deletion on a data subject's request.
Connect LINE OA and see how many bookings the first night was losing. Our team handles the first migration of your appointments and customer list.
